15 Administrative Assistant courses in Liverpool

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OVERVIEW -------------------------------------------------------------------------------- This Course is specially designed to enhance communication skills and gain advanced skills in office management. It will help identify key features of the role and will navigate through all the components and techniques for operating an efficient support team. This course will update your interpersonal skills, communication skills and other skills required to have effective office management and gain advanced administrative skills.

CCNP TRAINING COURSE DESCRIPTION The Implementing and Operating Cisco Enterprise Network Core Technologies (ENCOR) v1.2 course provides the knowledge and skills needed to configure, troubleshoot, and manage enterprise wired and wireless networks. You'll learn to implement security principles within an enterprise network and how to overlay network design using solutions such as SDAccess and SD-WAN. Course content includes 3 days of self-study material. This course helps you prepare for the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam WHAT WILL YOU LEARN * Configure, troubleshoot, and manage enterprise wired and wireless networks * Implement security principles within an enterprise network * Prepare you prepare to take the 350-401 Implementing Cisco Enterprise Network Core Technologies (ENCOR) exam CCNP TRAINING COURSE DETAILS * Who will benefit: Mid-level network engineers, Network administrators, Network support technicians, Help desk technicians. * Prerequisites: Implementation of Enterprise LAN networks. Basic understanding of Enterprise routing and wireless connectivity, and Python scripting * Duration 5 days CCNP TRAINING COURSE CONTENT * Cisco Enterprise Network Architecture: Access, distribution, core in the hierarchical network. Cisco Switching Paths: Switching mechanisms, TCAM, CAM, process switching, fast switching, and CEF. * Implementing Campus LAN Connectivity: Troubleshoot L2 connectivity using VLANs and trunking Building Redundant Switched Topology: STP Implementing Layer 2 Port Aggregation Troubleshoot link aggregation using Etherchannel EIGRP Implement and optimize OSPFv2/v3, including adjacencies, packet types, and areas, summarization, and route filtering for IPv4/v6 Implement EBGP interdomain routing, path selection, and single and dual-homed networking Implementing Network Redundancy: HSRP and VRRP Implement static and dynamic NAT Virtualization Protocols and Techniques VPNs and Interfaces: Overlay technologies such as VRF, GRE, VPN, and LISP Wireless Principles: RF, antenna characteristics, and wireless standards. Wireless Deployment: Models available, autonomous AP deployments and cloud-based designs within the centralized Cisco WLC architecture Wireless Roaming and Location Services Wireless AP Operation: How APs communicate with WLCs to obtain software, configurations, and centralized management Wireless Client Authentication: EAP, WebAuth, and PSK wireless client authentication on a WLC. Troubleshoot wireless client connectivity issues using various available tools Troubleshoot networks using services such as NTP, SNMP, Cisco IP SLAs, NetFlow, and Cisco IOS EEM Explain network analysis and troubleshooting tools, which include show and debug commands, as well as best practices in troubleshooting Multicast Protocols: IGMP v2/v3, PIM DM/SM and RPs Introducing QoS: Concepts and features. Implementing Network Services: Secure administrative access for Cisco IOS devices using CLI access, RBAC, ACL, and SSH, and device hardening concepts to secure devices from less secure applications Using Network Analysis Tools Infrastructure Security: Scalable administration using AAA and the local database, features and benefits Enterprise Network Security Architecture: VPNs, content security, logging, endpoint security, personal firewalls, and other security features. Automation and Assurance with Cisco DNA Center: Purpose, function, features, and workflow. Intent-Based Networking, for network visibility, proactive monitoring, and application experience Cisco SD-Access Solution: Nodes, fabric control plane, and data plane, VXLAN gateways Cisco SD-WAN Solution: Components and features of Cisco SD-WAN solutions, including the orchestration, management, control, and data planes Basics of Python Programming: Python components and conditionals with script writing and analysis Network Programmability: NETCONF and RESTCONF APIs in Cisco DNA Center and vManage * Labs: Investigate the CAM. Analyze CEF. Troubleshoot VLAN and Trunk Issues. Tuning STP and Configuring RSTP. Configure MSTP. Troubleshoot EtherChannel. Implement Multi-area OSPF. Implement OSPF Tuning. Apply OSPF Optimization. Implement OSPFv3. Configure and Verify Single-Homed EBGP. Implementing HSRP. Configure VRRP. Implement NAT. Configure and Verify VRF. Configure and Verify a GRE Tunnel. Configure Static VTI Point-to-Point Tunnels. Configure Wireless Client Authentication in a Centralized Deployment. Troubleshoot Wireless Client Connectivity Issues. Configure Syslog. Configure and Verify Flexible NetFlow. Configuring Cisco IOS EEM. Troubleshoot Connectivity and Analyze Traffic with Ping, Traceroute, and Debug. Configure and Verify Cisco IP SLAs. Configure Standard and Extended ACLs. Configure Control Plane Policing. Implement Local and Server-Based AAA. Writing and Troubleshooting Python Scripts. Explore JSON Objects and Scripts in Python. Use NETCONF Via SSH. Use RESTCONF with Cisco IOS XE.

CCNA TRAINING COURSE DESCRIPTION The Implementing and Administering Cisco Solutions (CCNA) course gives you a broad range of fundamental knowledge for all IT careers. Through a combination of lecture, hands-on labs, and self-study, you will learn how to install, operate, configure, and verify basic IPv4 and IPv6 networks. The course covers configuring network components such as switches, routers, and wireless LAN controllers; managing network devices; and identifying basic security threats. It also gives a foundation in network programmability, and software-defined networking WHAT WILL YOU LEARN * Install, configure, and operate a small to medium sized network * Gain a foundation in the essentials of networking, security, and automation * Prepare for the 200-301 CCNA exam, which earns CCNA certification CCNA TRAINING COURSE DETAILS * Who will benefit: Network support help desk technicians involved in the basic installation, operation, and verification of Cisco networks. Anyone seeking CCNA certification. * Prerequisites: Introduction to Data communications & networking * Duration 5 days CCNA TRAINING COURSE CONTENT * After taking this course, you should be able to: Identify the components of a computer network and describe their basic characteristics. Understand the model of host-to-host communication. Describe the Cisco IOS software. Describe LANs and the role of switches within LANs. Describe Ethernet and describe the operation of switches. Install a switch and perform the initial configuration. Describe the TCP/IP Internet layer, IPv4, its addressing scheme, and subnetting. Describe the TCP/IP Transport and Application layers Explore functions of routing. Implement basic configuration on a Cisco router. Explain host-to-host comms across switches and routers. Identify and resolve common switched network issues and common problems associated with IPv4 addressing. Describe IPv6 main features and addresses, and configure and verify basic IPv6 connectivity. Describe static routing. Describe, implement, and verify VLANs and trunks. Describe inter VLAN routing. Explain the basics of dynamic routing protocols and describe components and terms of OSPF. Explain how STP and RSTP work. Configure link aggregation using EtherChannel. Describe the purpose of Layer 3 redundancy protocols. Describe basic WAN and VPN concepts. Describe the operation of access control lists (ACLs) and their applications in the network. Configure Internet access using DHCP clients and explain and configure NAT on Cisco routers. Describe basic QoS concepts. Describe the concepts of wireless networks, which types of wireless networks can be built, and how to use Wireless LAN Controllers (WLCs). Describe network and device architectures, introduce virtualization, network programmability and SDN and describe smart network management solutions such as Cisco DNA Center™, SD-Access, and SD-WAN. Configure basic IOS system monitoring tools. Describe the management of Cisco devices. Describe the current security threat landscape. Describe threat defence technologies. Implement a basic security configuration of the device management plane. Implement basic steps to harden network devices. * Detailed course outline Exploring the Functions of Networking. The Host-to-Host Communications Model. Operating Cisco IOS Software. Introducing LANs. Exploring the TCP/IP Link Layer. Starting a Switch. The TCP/IP IP layer, IPv4 Addressing, and Subnets. The TCP/IP Transport Layer and Application Layer. Exploring the Functions of Routing. Configuring a Cisco Router. Exploring the Packet Delivery Process. Troubleshooting a Simple Network. Introducing Basic IPv6. Configuring Static Routing. Implementing VLANs and Trunks. Routing Between VLANs. Introducing OSPF. Redundant Switched Topologies with EtherChannel. Explaining Basics of ACL. Enabling Internet Connectivity. Explaining the Evolution of Intelligent Networks. Introducing System Monitoring. Managing Cisco Devices. Securing Administrative Access. Implementing Device Hardening. * Self-Study: Building Redundant Switched Topologies. Exploring Layer 3 Redundancy. Introducing WAN Technologies. Introducing QoS. Explaining Wireless Fundamentals. Introducing Architectures and Virtualization. Examining the Security Threat Landscape. Threat Defense Technologies.

ORACLE DATABASE 12C ADMIN TRAINING COURSE DESCRIPTION This Oracle Database 12c Administration course is designed to give the Oracle database administrator practical experience in administering, monitoring, tuning and troubleshooting an Oracle 12c database. Database administrators will gain an understanding of the architecture and processes of the Oracle database server. They will be able to ensure the integrity and availability of a company's data within the Oracle environment. They will be able to monitor the performance of the database, allocate resources with the Resource Manager and Schedule jobs. WHAT WILL YOU LEARN * Administer an Oracle database instance. * Monitor an Oracle database. * Configure the Oracle network environment. * Create and manage database storage structures. * Manage users, profiles, privileges and roles. * Manage undo data and temporary segments. * Monitor and resolve lock conflicts. * Maintain database security. * Implement database auditing. * Monitor the performance of the Database. * Load and unload data. * Use the job scheduler. * Configure a database for backup and recovery. ORACLE DATABASE 12C ADMIN TRAINING COURSE DETAILS * Who will benefit: This Oracle Database 12c Administration course is for anyone who needs to administer, monitor and support an Oracle 12c database. * Prerequisites: An understanding of relational database concepts and good operating system knowledge. They should have attended the Oracle SQL course or have a good working knowledge of Oracle SQL. Knowledge of the usage of PL/SQL packages is highly recommended. * Duration 5 days ORACLE DATABASE 12C ADMIN TRAINING COURSE CONTENTS * Introduction to Oracle database 12c Overview of the Oracle database 12c, Overview of the Oracle Cloud, Relational database concepts, database administration tasks. * Oracle Database 12c Architecture Overview of the Oracle database architecture, The Oracle database instance, Oracle Database memory structures, Process architecture and structures, Server and client processes, The Oracle database storage architecture, Connect to the Oracle database instance. * Administer a database instance Administrative tools available to a DBA, Use SQL*Plus in Oracle to manage a database instance, Use SQL Developer to manage a database instance, Administer the database using Enterprise Manager (EM), Overview of the Enterprise Manager framework, Access Enterprise Manager Database Express, The Enterprise Manager Database Express Home Page, Enterprise Manager Cloud Control, Initialization parameter files. * Configure the Oracle network environment Overview of network configuration, Oracle Net Listener configuration and management, Oracle Net naming methods, Tools for configuring and managing the Oracle network, Using the Net Configuration Assistant, Configure client connections with Net Manager, View listener configuration, Start and stop the Oracle listener, Use TNSPING to test Oracle Net connectivity, Connect to the database, Configure Net Services with Enterprise Manager. * Storage Structures Overview of data storage, The database block, Overview of tablespaces and datafiles, Use Enterprise Manager to view the storage structure of the database, Create and alter tablespace commands, Temporary tablespaces, Create and manage datafiles, Use OMF, Drop tablespaces and datafiles. * Manage users Predefined database administration accounts, User accounts, Create a user account, User authentication, Change a user's password, Manage a user account, Drop a user account, Monitor user information, Terminate user sessions. * Manage profiles and resources Overview of user profiles, Profile resource parameters, Create profile command, Manage passwords with profiles, Control resource usage with profiles, Maintain profiles. * Manage privileges Database access, Oracle supplied roles, System and object level privileges, The grant and revoke commands, Create, modify and drop roles, Use predefined roles. * Database auditing Overview of database security, Overview of database auditing, Security compliance, Standard auditing, Unified audit trail, Separation of audit responsibilities with the AUDIT_ADMIN and AUDIT_VIEWER roles, Configure the audit trail, Specify audit options. * Data concurrency and lock conflicts Levels of locking in Oracle, Methods used to acquire locks, Data concurrency, Possible causes of contention, DML locks, Prevent locking problems, Detect lock contention, Resolve conflicts. * Undo management Undo data overview, Monitor and administer undo, Configure undo retention, Switch undo tablespaces, Specify the retention period, Guarantee undo retention, Retention period for flashback queries, View undo space information, Use the undo advisor, Size the undo tablespace, Alter an undo tablespace to a fixed size. * Proactive database management Database Maintenance, View the alert log, The Automatic Workload Repository, Statistic levels, The Automatic Database Diagnostic Monitoring, Monitor an Oracle database, Use the Advisors, Set up notification rules/ * Performance management Tuning information sources, Performance monitoring, Tuning activities, Performance planning, Instance tuning, Performance tuning methodology, Performance tuning data, Monitoring performance, Managing memory. * SQL tuning SQL tuning, The Oracle Optimizer, SQL Plan directives, Adaptive execution plans, SQL Advisors, Automatic SQL Tuning results, Implement automatic tuning recommendations , SQL Tuning Advisor. * Moving data Create directory objects , Data Pump architecture, Data Pump data dictionary views, Data Pump interactive mode, Data Pump API, Use Data Pump to export and import data, Overview of SQL Loader, Command line parameters, Record filtering, Control file keywords, Datafiles, SQL Loader data paths, External Tables. * Automate tasks with the scheduler Introduction to the Scheduler, Access Rights, Scheduler components and workflow, Create a Job, Job Classes, Use time based, event based schedules, Create an event based schedule. * Managing resources with Resource Manager Overview of the Database Resource Manage, Use the Resource Manager, Create Resource Plans, The default maintenance resource manager plan, Create Resource Plan Directives, Allocate resources for Resource Plans. * Manage space Overview of space management, Block space management within segments, Segment types, Allocate extents, Allocate space, Row chaining and migration, Create tables without segments. * Backup and recovery configuration Oracle backup solutions, Oracle suggested backup strategy, Overview of database backup, restore and recover, Flashback technology, Types of failure ,Instance recovery, Tune instance recovery, The MTTR Advisor, Media failure, Configure a database for recoverability * Oracle support The Enterprise Manager Support Workbench, Register for security updates, Work with Oracle Support, My Oracle Support integration, Log Service Requests, Manage patches, Apply a patch

H.323 TRAINING COURSE DESCRIPTION A hands on course covering IP telephony with H.323. The course starts with a brief review of knowledge students should already possess including RTP and RTCP. The main focus is on H.323 protocols though, progressing from what H.323 is through signalling, call processing and architectures, moving onto more advanced issues including security, multimedia, conferencing, and interoperability. Hands on practicals follow each major theory session. WHAT WILL YOU LEARN * Explain how H.323 works. * Analyse H.323 packets. * Deploy H.323 IP telephony solutions. * Integrate H.323 with other telephony solutions. H.323 TRAINING COURSE DETAILS * Who will benefit: Technical staff working with H.323 * Prerequisites: Voice Over IP * Duration 2 days H.323 TRAINING COURSE CONTENTS * VoIP review Brief review of VoIP, IP, telephones and voice. RTP, RTCP, mixers and translators. * What is H.323? The framework, Why H.323, history, H.323 standards and the ITU, H.323 versions 1,2,3,4, and 5, Annexes and Appendices, capabilities, services, How H.323 works, a basic call. * H.323 protocol stack The overall framework, Audio codecs (H.7xx), Video codecs (H.26x), T.120 data conferencing. * H.323 Architecture Endpoints: Terminals, MCUs, gateways. Gatekeepers, border and peer elements, design issues, signalling with and without gatekeepers. * H.225 Packet format, ASN.1, Information elements, Call setup, Call control. * Gatekeepers Gatekeeper features, admissions, address translation, bandwidth management, call routing, zones, administrative domains, gatekeeper discovery, call establishment, fast connect. RAS packet formats, RAS signalling. Alternate gatekeepers. * H.245 Purpose, call control channel, relationship with H.225, message format, tunnelling. * H.323 Supplementary services Conferencing: point to point, multipoint, hybrid, broadcast, H.332. H.450.x. Call transfer, diversion, hold and waiting. Remote device control (H.282, H.283). Capability exchange, Video. * Security H.235. Authentication, privacy, transport layer level security. * Interoperability Gateways, Inter working with PSTN, SIP and H323. H.246. * Annexes and Appendices An overview.

MICROSOFT ACTIVE DIRECTORY COURSE DESCRIPTION A thorough understanding of this system is essential for anyone managing enterprise MS networks. Essential theory is complimented with a high level of hands on practice allowing delegates to observe the idiosyncrasies of Active Directory and Group Policy at first hand. Delegates learn the fundamental theory of AD and progress onto building a multi-domain network in the classroom. The course includes troubleshooting methods, and essential maintenance procedures. This course is designed to teach you the skills needed for day to day management of these technologies. WHAT WILL YOU LEARN * Install AD on multiple PCs. * Use the tools to create and manage objects. * Create appropriate group policies to restrict selected user's desktops and network access. * Install DNS to support Active Directory without loosing Internet Connectivity. * Maintain and troubleshoot AD problems * Backup Active Directory. MICROSOFT ACTIVE DIRECTORY COURSE DETAILS * Who will benefit: Technical staff working with AD based networks. * Prerequisites: Supporting Windows server. * Duration 3 days MICROSOFT ACTIVE DIRECTORY COURSE CONTENTS * Introduction to Active Directory Network authentication methods, Active Directory defined, AD naming conventions, network management with AD, AD structures: Domains, Organisational Units, Forests & Trees, Sites, The Global Catalogue. Windows 2003 new features, installing AD. Hands on Installing an AD network. * Windows overview Management methods Server management tools, installing the additional tools, Terminal Server: Administration mode, Administrator accounts in AD, Local Security Policy. Hands on Install the management tools, Management using Terminal Services. * Creating & Managing Objects (a quick look) AD management tools, AD users and computers, Creating & managing OUs, User Accounts and groups, controlling access to AD objects, moving objects, Publishing resources, locating objects in AD, delegating authority. Hands on Creating a control OU structure and delegating authority. * Introduction to Group Policies What are Group Policies? Where Group Policy data is stored, security, Group Policy flow. Hands on Implementing Group Policies * Working with Group Policies Local security templates, administrative templates, scripts, folder redirection, software deployment. Hands on Scripts, redirecting the start menu, creating a secure, robust desktop environment. * Implementing DNS DNS basics, troubleshooting, implementing DNS zones. Hands on Building a unified DNS solution. * Maintaining and managing the AD database AD support tools, database internal structure, replication, replication tools, Single Operations Masters, tools for maintenance, maintenance techniques, Backing up AD, Directory Services restore mode, NTDSUtil, Authoritative & non-authoritative restoration, rebuilding. Hands on NTDSUtil.

ABOUT THIS VIRTUAL INSTRUCTOR LED TRAINING (VILT) This 3 half-day Virtual Instructor Led Training (VILT) course will help participants grasp the idea of real-world risk management and how this relates to the cyber world. The VILT course will cover topics surrounding identifying cyber risks and vulnerabilities, guidance on applying administrative actions, and comprehensive solutions to ensure your organization is adequately secure and protected. The VILT course will guide participants on how to conduct a security risk assessment for their organization, and equip them with the skills to develop a risk compliance assessment plan as well as methods to develop risk management strategies which can improve their organization's security posture. The VILT course has at least a 30% hands-on approach through the use of Table Top Exercises. The VILT course will cover the following modules: 1. Introduction to Risk Assessments (RA) 2. Threat Actors and Their Motivations 3. Threat and Risk Assessment 4. Critical Controls Identification 5. Maturity Assessment 6. Treated Cyber Risk Profile 7. Target Cyber Risk Profile and Strategy Target Audience The VILT course is intended for professionals responsible for organizational information and security system and those involved in operating and maintenance of critical information and IT network & sotware systems. Professionals who are designated as the Single Point of Accountability (SPoA) as well as system auditors will find this course useful. Course Level * Basic or Foundation Training Methods The VILT course will be delivered online in 3 half-day sessions comprising 4 hours per day, with 2 x 10 minutes break per day, including time for lectures, discussion, quizzes and short classroom exercises. Course Duration: 3 half-day sessions, 4 hours per session (12 hours in total). This VILT course is delivered in partnership with ENGIE Laborelec. Trainer Your expert course leader is a is specialized in cybersecurity risk management. Before joining ENGIE, she worked for The National Cybersecurity Agency of France (ANSSI) based in Paris (France) and for Deloitte Belgium located in Zaventem (Belgium). She has been involved in cybersecurity projects focusing on the principle of protecting critical infrastructures. Her different experiences in Cyber Security, Anti-Money Laundering and Global Trade Compliance (including Export Control and Customs) gave her the opportunity to use methodologies tackling strategic, operational and financial control issues at all levels of an organization: people, business processes, IT applications and infrastructure, legal and regulatory compliance. She was an EBIOS Risk Manager (RM) trainer while she worked for the French government; EBIOS RM is the French method for assessing and treating digital risks. She also had the opportunity to represent France towards European institutions and other relevant stakeholders for topics related to cybersecurity risk management. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Our *NEW* Mini First Aid Baby Proofing class is our second class, designed for parents and carers of babies and children over 3 months. It can be taken after our 2 hour Baby and Child First Aid class, or in isolation for those parents who are starting their weaning journey, or have a baby on the move!

The 2-hour Baby & Child First Aid class covers CPR, Choking, Bumps, Burns, Breaks, Bleeding, Febrile Seizures and Meningitis & Sepsis Awareness and will give everyone who attends the peace of mind they deserve.