Effective cross-cultural management and leadership demand an understanding of
the complexities of culture from structural, political, social and psychological
perspectives
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An intensive 3-day training course from one of the leading providers of cross-
cultural leadership and management training. Designed for individuals wishing to
develop and their skills in managing and leading in a cross-cultural
environment.
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Introduction
Created specifically for the cross‐cultural workplace setting and utilising a
blend of interactive role play, DVD presentations and case‐study based
discussion, the course provides comprehensive skills training for anyone who
must manage or lead a cross‐cultural team or employees.
Trainer
The trainer is Tony Buon, the Managing Partner of Buon Consultancy. He is a
qualified workplace psychologist with over 30 years experience . Tony has worked
in over 40 countries. He is a Certified Employee Assistance Professional (CEAP)
and Associate Lecturer at the Aberdeen Business School. He holds degrees in
Psychology, Behavioural Sciences and Work‐ place Education and trains throughout
the UK, Europe, The Middle East & Asia. Tony has worked with some of the world’s
leading companies over the past 30 years including; Diageo, Dolphin Energy,
DuPont, Gulf Offshore, Halliburton, Hewlett‐Packard, ICI, ING Group, Kuwait
Petroleum, Lend Lease, McDonalds, National Australia Bank, PetroChina, Pfizer,
Qatar Petroleum, Royal Bank of Scotland, Shell, 3M, Coca Cola and Microsoft. He
was also the senior consultant to the Sydney 2000 Olympic Games.
Tony has also been interviewed in publications as diverse as Rolling Stone and
the Reader’s Digest. He has appeared on CNN, BBC, Trans‐World Sport and many
international television and radio stations.
The Course
The world of business has no borders. Nationalisation, globalisation and the
growth of multi‐national corporations introduces challenges which managers and
leaders must address. Effective cross‐cultural management and leadership demand
an understanding of the complexities of culture from structural, political,
social and psychological perspectives.
The aims of the course are to explore the meaning and psychology of culture; to
understand the impact of culture on management and leadership; to identify the
areas in which cultural differences present a challenge in managing and leading
employees in a multicultural environment; and finally to become more self ‐aware
in cultural understanding, individual biases and assumptions and to understand
the implications these have on our work.
* A vital course for any manager or leader work‐ ing in a multi‐cultural
environment
* Covers the managerial, social and psychological aspects of culture
* Develop your cross‐cultural leadership & management skills in a fun and
informative environment
* Discover best‐practice in diversity management and cross‐cultural
communication
* Appreciate current business issues related to managing and leading in a
cross‐cultural environment
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Comments from previous participants:
“ ...one of the best courses I have ever attended!”“
I can’t believe how much I learnt. As an experienced expat, I thought I knew it
all, this course truly expanded my people management skills”“
“...the trainer was excellent and the individual feedback and advice fantastic”“
This course will make me a better HR Manager, I have new skills I can use every
day in dealing with all staff globally”
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This course can be conducted on-site at your location for groups of up to 15
participants
The Objectives
* By the end of the course, the delegates will be able to:
* Illustrate examples of stereotypes and stereotyping
* Formulate a business case for cultural diversity in their workplace
* List Hofstede’s five value dimensions
* Explain in his/her own words the meaning of each of the five value dimensions
* Evaluate the risks involved in international assignments
The Delegates
* All supervisors, middle managers , department heads and senior managers
* Human resource personnel including HR Business Partners
* All staff interested in developing cross‐cultural skills
The Benefits
* Appreciate the importance and meaning of culture
* Learn about the psychology of culture
* Develop your cross‐cultural leadership & management skills
* Discover how to manage and lead diverse employees in a multi‐cultural
environment
* Appreciate current issues in international business related to managing
people
The Course
Day 1: The Meaning and Psychology of Culture
* Our world today ‐ the importance of demographics
* Dimensions of culture
* Hofstede’s five value dimensions
* Workplace and organisational culture
* Stereotypes and stereotyping
* Cross‐cultural communication
* Body‐language and culture
Day 2: Managing and Leading Diverse Employees
* Developing a global mindset
* Culture and strategy
* Managing in multi‐national companies
* Multi‐cultural teams and teamwork
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* International assignments and global career development
* Culture shock and global working
* Culture and decision‐making