Effective communication is a skill. This half-day workshop is very interactive -
participants can practise their communication skills in a positive, supportive
environment.
1 WELCOME, INTRODUCTIONS AND OBJECTIVES
* The definition of effective communication
* Exercise: sending a message
2 VERBAL COMMUNICATIONS
* Effective communicators - who are they? What skills or attributes do they
have?
* Listening skills, clear use of words, presence, eye contact, body language
3 HOW GOOD A LISTENER ARE YOU?
* Exercise: listening skills questionnaire and evaluation
4 IMPACT VERSUS INTENT - WHAT DID YOU REALLY MEAN TO SAY?
* Attitudes influence behaviour and behaviour breeds behaviour
* Exercise: 'I never said she stole money'
* The need to avoid misunderstanding or misinterpretation
5 THE 5 KEY PRINCIPLES TO EFFECTIVE COMMUNICATION
* Exercise: 'What would you say?'
6 WRITTEN COMMUNICATION
* What makes an effective written communication?
* Kipling's 6 Honest Men: who, what, where, when, why and how
* Planning to write an email
7 FUZZY MEANINGS
* Probabilities for misunderstandings and misinterpretations
8 PRACTICAL EXERCISE
* Hone written communication skills and put into practice hints and tips from
the session
9 REVIEW OF KEY LEARNING POINTS AND OBJECTIVES