Duration
3 Days
18 CPD hours
This course is intended for
The primary audience for this course is anyone who works in and around IT,
facilities or data centre operations and needs to understand and improve the
daily operations including important processes such as lock-out/tag-out, the
right process for installing/de-installing equipment, safety procedures,
capacity management and much more.
Overview
The old believe that a fully redundant data centre facility will save the day is
no longer true as many research outcomes have revealed that the majority of
downtime is caused by the human factor. Policies, processes, procedures and work
instructions should be carefully developed, ideally following relevant
standards, to ensure an effcient and effective data centre operations which are
also compliant to the required regulations.
The CDFOS© (Certified Data Centre Facilities Operations Specialist) course is a
three-day course which will enable participants to fully understand the
requirements of running the day-to-day operations of a mission critical data
centre. Participants will gain all the required competences for running the
daily operations, understand which processes should be in place, and the
critical elements of those processes and how to execute them. The course is
fully aligned with the DCOS© (Data Centre Operations Standard).
Data centre facilities operations management have proven to be the key
differentiator between a data centre that is performing well or badly.
SERVICE LEVEL MANAGEMENT
* Service Level Management
Needs analysis
Capability assessment
Service portfolio and catalogue
Service Level Agreements
Reporting - Complaint procedure
Customer satisfaction
Service Improvement Process (SIP)
SAFETY AND CRISIS MANAGEMENT
* Most common type of accidents and why they often happen
The roles and responsibilities of appointed safety staff
The importance of the OH&S or WHS manual
Calibration of measurement and test equipment
Proper lock-out/tag-out procedures
Emergency response plan requirement for various potential emergencies
The importance of Permit To Work
PHYSICAL SECURITY
* Standard Operating Procedures (SOP) for security
Security risk assessment
Security zones
Physical inspections / security patrols
Delivery of goods / holding area
Entry control of individuals
Badges and key management
Security monitoring
Security incident reporting
FACILITIES MAINTENANCE
* The importance of maintenance
Maintenance definitions
Maintenance operations procedures (MOP)
Service reports
Spare management
Tools
Housekeeping
DATA CENTRE OPERATIONS
* Shift handover
Walk around duties
Service management
Release management
Configuration management
Floor management
Equipment life cycle management
MONITORING/REPORTING/CONTROL
* Monitoring requirements
Facilities monitoring matrix
Sensor / alarm point testing and calibration
Notification matrix
Escalation requirements
Reporting
PROJECT MANAGEMENT
* Project management
Project organization
Project manager
Initiation
Planning
Execution
Monitor and control
Closing
Evaluation / lessons learnt
ENVIRONMENTAL SUSTAINABILITY
* The importance of sustainability
Environmental standards
Power efficiency indicators
Energy saving best practises
Water management
Sustainable energy usage
GOVERNANCE AND COMPLIANCE
* The importance of document management
The siz sub-processes of document management
Asset management
Requirements or asset recording
EXAM: CERTIFIED DATA CENTRE FACILITIES OPERATIONS SPECIALIST (CDFOS©)
* Certification exams are administered at the end of the course. The exam is a
90-minute closed book exam, with 60 multiple-choice questions. The candidate
requires a minimum of 42 correct answers to pass the exam. Online exam
results are known immediately and paper-based exam results will be known
within one week.
ADDITIONAL COURSE DETAILS:
Nexus Humans Certified Data Centre Facilities Operations Specialist (CDFOS)
training program is a workshop that presents an invigorating mix of sessions,
lessons, and masterclasses meticulously crafted to propel your learning
expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on
labs, and collaborative hackathons, all strategically designed to fortify
fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical
skills crucial for honing your expertise. Whether you're stepping into the realm
of professional skills or a seasoned professional, this comprehensive course
ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the Certified Data Centre Facilities
Operations Specialist (CDFOS) course and one of our Top 10 we encourage you to
read the course outline to make sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available
both live online and at our training centres in Dublin and London, as well as at
your offices anywhere in the UK, Ireland or across EMEA.