714 Conflict Resolution courses

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to supervise others more effectively. Overview Upon successful completion of this course, students will be equipped to supervise others more effectively and efficiently, contributing to job satisfaction and productivity. In this course, students will develop the skills required to be more efficient and proficient supervisors. 1 - GETTING STARTED * Icebreaker * Housekeeping Items * The Parking Lot * Workshop Objectives 2 - SETTING EXPECTATIONS * Defining the Requirements * Identifying Opportunities for Improvement and Growth * Setting Verbal Expectations * Putting Expectations in Writing 3 - SETTING GOALS * Understanding Cascading Goals * The SMART Way * Helping Others Set Goals 4 - ASSIGNING WORK * General Principles * The Dictatorial Approach * The Apple-Picking Approach * The Collaborative Approach 5 - DEGREES OF DELEGATION * Level One: Complete Supervision * Level Two: Partial Supervision * Level Three: Complete Independence 6 - IMPLEMENT DELEGATION * Deciding to Delegate * To Whom Should You Delegate? * Providing Instructions * Monitoring the Results * Troubleshooting Delegation 7 - PROVIDING FEEDBACK * Characteristics of Good Feedback * Feedback Delivery Tools * Informal Feedback * Formal Feedback 8 - MANAGING YOUR TIME * The 80/20 Rule * Prioritizing with the Urgent-Important Matrix * Using a Productivity Journal * Using Routines and Rituals to Simplify Your Workday 9 - RESOLVING CONFLICT * Using a conflict Resolution Process * Maintaining Fairness * Seeking help from Within the Team * Seeking Help for Outside the Team 10 - TIPS FOR SPECIAL SITUATIONS * What to Do If You?ve Been Promoted from within the Team * What to Do If You're Leading a Brand New Team * What to Do if You're Taking on an Established Team 11 - A SURVIVAL GUIDE FOR THE NEW SUPERVISOR * Ask the Right Questions of the Right People * Go to Gemba * Keep Learning 12 - WRAPPING UP * Words from the Wise * Review of Parking Lot * Lessons Learned * Completion of Action Plans and Evaluations

Health & Safety, PPE Covid COSHH & RIDDOR Equality & Diversity, Human Rights Infection Control Food Safety Information Governance Data Protection (GDPR) Records Management Fraud & Bribery Conflict Resolution Lone Worker Moving & Handling level 2(practical covered) Fire Safety Freedom of Information Safeguarding Adult & Children level 3 Radicalisation Slips Trips & Falls Your Healthcare Career Person Centred Care Duty of Care Consent Communication Privacy & Dignity Complaints Handling BLS –CPR & Choking for Adults and Children (practical covered) Mental Capacity Act—DoLS Mental Health Act

The psychological insights and skills you need Knowing how to resolve conflict constructively is an essential life skill – improving personal and professional relationships, mental health, productivity and more… -------------------------------------------------------------------------------- * Accredited CPD Certificate : 6 hours * Length 1 day (9.30am - 4.00pm) -------------------------------------------------------------------------------- > Counts towards the Diploma – from 2024, this course will be a requirement of Part 1 of the HG Diploma. > A fantastic approach that helps you unpack the issues, respond positively and > find an effective solution that moves everyone forward... THIS COURSE WILL: * deepen your understanding of why conflicts develop and escalate, the psychological factors involved and the cultural and contextual influences on our perceptions, experience and responses to conflict * build your confidence and comfort around being in situations that involve conflict * give you a range of skills and techniques that you can use with both individuals and groups, in therapy or the workplace – or with your friends and family – to resolve conflict constructively It will also enable you to: * help clients recognise conflict and understand their own responses to it * help clients develop the skills to engage with conflict productively, so they are more likely to reach positive outcomes * provide clients with a framework and structure for addressing conflict in a healthy way * help clients become less fearful of conflict, so they don’t avoid it in ways that are unhelpful and to recognise the role of conflict in healthy relationships * provide psychoeducation, explaining how barriers to needs can cause conflict and how this can be different in different cultural contexts The course is interactive and experiential, with a focus on developing practical and transferable conflict resolution skills. It combines trainer input, discussion, small group activities and role-play to build your confidence when helping to resolve conflict at all levels, whether one-to-one or in organisations. WHY TAKE THIS COURSE Conflict isn’t always destructive. Properly handled it can be creative and productive, leading to better outcomes and possibilities for all. Although conflict is a normal, ever-present possibility in our lives – between family, friends, colleagues, neighbours, and in our interactions with organisations – when it  becomes entrenched it can cause immense individual distress, and waste time and money. Addressing interpersonal conflict using the psychological insights, concepts and proven techniques you will learn on the day, helps us to solve problems creatively and improve the health and wellbeing of those involved. To lead a healthy life we don’t need to avoid all conflict, but we do need to know how to approach it in ways which can help everyone involved meet their emotional needs, a win/win for all. Learning the human givens approach to conflict resolution helps to reduce the potential damaging consequences of destructive conflict and embrace the benefits of constructive conflict. Throughout the day, Rupinder will draw on her own considerable practical experience of successful conflict resolution and mediation in a wide range of settings as she provides expert guidance and training in the psychological insights and skills you need to be able to constructively resolve conflict between individuals and/or groups. > Addressing conflict in the right way helps us solve problems and improves the > health and wellbeing of everyone involved... WHAT THE COURSE COVERS * The common causes of interpersonal conflict * The negative impacts and potential benefits in conflict situations * How to consider intentions and outcomes when engaging in conflict * The different methods used to influence the outcome of conflict, and how the method influences the outcome * What a resolution really is * The cultural and contextual influences on perceptions, experience, and responses to conflict * The role our innate needs and resources play in conflict situations * Identifying our influence on the process of conflict * Effective skills to engage people who are in conflict * A practical, sequenced model for effective mediation and conflict resolution * An effective framework for facilitating constructive conversations * How to structure a session/s to: facilitate resolution, increase engagement, understanding and define the needs of all parties * Effective skills to facilitate negotiations * Techniques and diffusing strategies to reduce potential barriers * How to access resources to build agreements that last * The effective skills needed to facilitate negotiations * How to implement opportunities in organisations to address conflict effectively * Ways to develop your leadership ability to respond to conflict and/or support others who are enduring it * How to use this to support the process of resolution by improving how individuals relate to one another and addressing the contentious issues constructively * And much more [https://www.humangivens.com/college/conflict-resolution-training/#programme]… -------------------------------------------------------------------------------- COURSE PROGRAMME The ‘Conflict Resolution’ course starts at 9.30am and runs until 4.00pm. * From 8.30am Registration (Tea and coffee served until 9.25am) * 9.30am Approaches to conflict * 11.00am Discussion over tea/coffee * 11.30am Understanding Causes and Impact * 1.00pm Lunch (included) * 1.45pm Increasing engagement * 3.00pm Discussion over tea/coffee * 3.15pm Reaching Resolution * 4.00pm Day ends -------------------------------------------------------------------------------- WHO IS THIS COURSE SUITABLE FOR? * This course is for anyone wishing to understand more about the different ways conflict can affect us, or to feel more confident in a facilitation or leadership role when helping conflicted people * It is also very relevant to anyone working in a supportive role – such as counsellors, psychotherapists, managers, HR staff, life coaches, Mindset Coaches, social workers etc. – as well as employees, customer service personnel and anyone working in schools and education. -------------------------------------------------------------------------------- This course has been independently accredited by the internationally recognised CPD Standards Office for 6 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

Duration 1 Days 6 CPD hours Overview After completing this course, students will know how to: - Identify difficult personality types and the effect they can have in an organization - Manage difficult employees and monitor their behavior - Document ongoing changes in behavior and performance - Communicate clearly and effectively, both verbally and nonverbally - Improve your listening skills - Communicate with difficult supervisors and co-workers - Identify types of employee dismissals - Identify the focus of feedback and give and receive feedback effectively - Provide positive and constructive feedback - Monitor performance afterwards - Identify communication styles - Manage difficult feedback sessions and identify when to avoid giving feedback - Identify some common myths associated with workplace conflicts, common reasons that conflicts arise, and types of workplace conflict - Distinguish between conflict management and conflict resolution - Identify conflict resolution styles, resolve workplace conflicts, including team conflicts, and identify the communication skills required to In this course, students learn to identify and manage difficult employees, monitor their behavior, develop clear and effective communications techniques, give and receive feedback, identify workplace conflicts and present resolutions. 1 - GETTING STARTED * Workshop Objectives 2 - THE BASICS * What is Performance Management? * How Does Performance Management Work? * Tools * Case Study 3 - THE BASICS (II) * Three Phase Process * Assessments * Performance Reviews * Case Study 4 - GOAL SETTING * SMART Goal Setting * Specific Goals * Measurable Goals * Attainable Goals * Realistic Goals * Timely Goals * Monitoring Results * Case Study 5 - ESTABLISHING PERFORMANCE GOALS * Strategic Planning * Job Analysis * Setting Goals * Motivation * Case Study 6 - 360 DEGREE FEEDBACK * What is 360 Degree Feedback? * Vs. Traditional Performance Reviews * The Components * Case Study * Module Six: Review Questions 7 - COMPETENCY ASSESSMENTS * Competency Assessment Defined * Implementation * Final Destination * Case Study 8 - KOLB'S LEARNING CYCLE * Experience * Observation * Conceptualization * Experimentation * Case Study 9 - MOTIVATION * Key Factors * The Motivation Organization * Identifying Personal Motivators * Evaluating and Adapting * Case Study 10 - THE PERFORMANCE JOURNAL * Record Goals and Accomplishments * Linking with Your Employees or Managers * Implementing a Performance Coach * Keeping Track * Case Study 11 - CREATING A PERFORMANCE PLAN * Goals * Desired Results * Prioritization * Measure * Evaluation * Case Study 12 - WRAPPING UP * Words from the Wise * Lessons Learned ADDITIONAL COURSE DETAILS: Nexus Humans Performance Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Performance Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Register on the Conflict Resolution today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Conflict Resolution is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! WHAT YOU GET WITH THE CONFLICT RESOLUTION  * Receive a e-certificate upon successful completion of the course * Get taught by experienced, professional instructors * Study at a time and pace that suits your learning style * Get instant feedback on assessments  * 24/7 help and advice via email or live chat * Get full tutor support on weekdays (Monday to Friday) COURSE DESIGN The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of * Video lessons * Online study materials CERTIFICATION Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. WHO IS THIS COURSE FOR: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. REQUIREMENTS: The online training is open to all students and has no formal entry requirements. To study the Conflict Resolution, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. COURSE CONTENT Module 01: Introduction to Conflict Resolution Introduction to Conflict Resolution 00:15:00 Module 02: Issues and Origin of Conflict Issues and Origin of Conflict 00:22:00 Module 03: Emotion And Conflict Emotion And Conflict 00:16:00 Module 04: Decision Making In Conflict Decision Making In Conflict 00:21:00 Module 05: Rising Above the Conflict Rising Above the Conflict 00:16:00 Module 06: Creativity Outcome From Conflict Creativity Outcome From Conflict 00:19:00 Module 07: A Conflict Resolution Process A Conflict Resolution Process 00:17:00 Module 08: Essentials of Resolutionary Thinking Essentials of Resolutionary Thinking 00:20:00 Module 09: Techniques of Managing Conflict Techniques of Managing Conflict 00:24:00 Module 10: A Finer Way of Resolving Conflict A Finer Way of Resolving Conflict 00:15:00 Module 11: Approaches for Solving Group Conflict Approaches for Solving Group Conflict 00:18:00 Module 12: The Ethics of Resolution The Ethics of Resolution 00:25:00 FREQUENTLY ASKED QUESTIONS Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Embark on a transformative journey to unravel the intricacies of conflict with our comprehensive Conflict Management course. In the dynamic seas of human interaction, conflicts are inevitable, but mastering the art of conflict resolution sets you apart as a skilled navigator. This course opens with a captivating 'Introduction' that paves the way for an exploration into the keys to conflict, unraveling the nuances of how misunderstandings arise, and providing effective solutions. Dive deep into the psychology of personality types in conflict, and discover the secrets to de-escalating conflicts with finesse. The closing section ties it all together, leaving you equipped with invaluable conflict management skills. Learning Outcomes * Gain a profound understanding of the keys to conflict. * Identify the root causes and solutions to misunderstandings. * Navigate the intricacies of personality types in conflict. * Master the techniques for de-escalating conflicts. * Develop a holistic approach to conflict resolution. WHY CHOOSE THIS CONFLICT RESOLUTION COURSE? 1. Unlimited access to the course for a lifetime. 2. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. 3. Structured lesson planning in line with industry standards. 4. Immerse yourself in innovative and captivating course materials and activities. 5. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. 6. Flexibility to complete the Course at your own pace, on your own schedule. 7. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. 8. Unlock career resources for CV improvement, interview readiness, and job success. WHO IS THIS CONFLICT RESOLUTION COURSE FOR? * Professionals seeking to enhance conflict resolution skills. * Team leaders aiming to create harmonious work environments. * Individuals interested in understanding the psychology of conflict. * Managers striving to foster effective communication within teams. * Anyone navigating personal or professional conflicts. CAREER PATH * Conflict Resolution Specialist: £30,000 - £45,000 * Human Resources Manager: £40,000 - £60,000 * Team Leader/Supervisor: £25,000 - £40,000 * Mediator: £35,000 - £50,000 * Organizational Psychologist: £45,000 - £70,000 * Communication Strategist: £35,000 - £55,000 PREREQUISITES This Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Resolution was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. CERTIFICATION After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. COURSE CURRICULUM Module 01: Introduction to Conflict Resolution Introduction to Conflict Resolution 00:15:00 Module 02: Issues and Origin of Conflict Issues and Origin of Conflict 00:22:00 Module 03: Emotion And Conflict Emotion And Conflict 00:16:00 Module 04: Decision Making In Conflict Decision Making In Conflict 00:21:00 Module 05: Rising Above the Conflict Rising Above the Conflict 00:16:00 Module 06: Creativity Outcome From Conflict Creativity Outcome From Conflict 00:19:00 Module 07: A Conflict Resolution Process A Conflict Resolution Process 00:17:00 Module 08: Essentials of Resolutionary Thinking Essentials of Resolutionary Thinking 00:20:00 Module 09: Techniques of Managing Conflict Techniques of Managing Conflict 00:24:00 Module 10: A Finer Way of Resolving Conflict A Finer Way of Resolving Conflict 00:15:00 Module 11: Approaches for Solving Group Conflict Approaches for Solving Group Conflict 00:18:00 Module 12: The Ethics of Resolution The Ethics of Resolution 00:25:00

DESCRIPTION A conflict is a disagreement or argument that is usually serious and protracted in nature. Every person is unique with his own ideas and opinions. Therefore, it is only natural that when two or more people get involved in an activity, disagreements are bound to rise. As long as people respect the ideas and opinions of others and don't find it difficult to follow the ideas that contradict the ones they hold, everything will move smoothly. A disagreement becomes a real conflict when people not only stick to their own beliefs and opinions but also refuse to cordially agree to differ. Workplaces usually provide a divergent environment where people of unalike natures meet and collaborate. Disagreements with co-workers can be seen everywhere, be it in an office, retail store, factory, or non-profit organization. If the workplace provides a setting for at least two people, differences in opinions are bound to arise. This is admissible until the differences and disagreements lead to a conflict. Conflicts can create a difficult atmosphere for all parties involved in it. This can further lead to a reduction in their performance level and waste of valuable resources like time. Conflicts if kept unresolved for a long time can be disastrous to the existence of the business. Nonetheless, not all aspects of conflict are harmful. Handled the right way, conflict can actually create positive changes and make way for new opportunities in your business. Successful conflict resolution is, however, not always easy unless you have exceptional management skills. Conflict Resolution Diploma addresses the common causes of conflict at workplaces and discusses how to resolve them with effective mediation and philosophy. Conflict Resolution Diploma offers a great opportunity for managers to effectively cope with conflict arising between peers or involving subordinates and superiors. Conflict Resolution Diploma is also beneficial to employees who face difficulty in negotiating with other parties and feel they should be ready to face conflicts which may arise in the future. What you will learn 1: An Overview of Conflict Resolution at Work 2: Understanding What People Bring to Conflict 3: Determining How Groups Contribute to Conflict 4: Practicing Self-Awareness: Understanding How Managers Foster Conflict 5: Knowing When to Address Conflict 6: Developing a Plan and Preparing for a Meeting 7: Starting a Mediation Meeting and Creating a Working Agenda 8: Negotiating Possible Solutions to a Conflict 9: Offering Proposals and Crafting Agreements 10: Adapting a Conflict Meeting for the Entire Team COURSE OUTCOMES After completing the course, you will receive a diploma certificate and an academic transcript from Elearn college. ASSESSMENT Each unit concludes with a multiple-choice examination. This exercise will help you recall the major aspects covered in the unit and help you ensure that you have not missed anything important in the unit. The results are readily available, which will help you see your mistakes and look at the topic once again. If the result is satisfactory, it is a green light for you to proceed to the next chapter. ACCREDITATION Elearn College is a registered Ed-tech company under the UK Register of Learning( Ref No:10062668). After completing a course, you will be able to download the certificate and the transcript of the course from the website. For the learners who require a hard copy of the certificate and transcript, we will post it for them for an additional charge.

Conflict Resolution Training is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Conflict Resolution Training and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 2 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. WHY CHOOSE TEACHERS TRAINING Some of our features are: * This is a dedicated website for teaching * 24/7 tutor support * Interactive Content * Affordable price * Courses accredited by the UK's top awarding bodies * 100% online * Flexible deadline ENTRY REQUIREMENTS No formal entry requirements. You need to have: * Passion for learning * A good understanding of the English language * numeracy and IT * Desire for entrepreneurship * over the age of 16. ASSESSMENT The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. CERTIFICATION CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. * You can get your digital certificate (PDF) for £4.99 only * Hard copy certificates are also available, and you can get one for only £10.99 * You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Conflict Resolution Training Fundamentals of Dealing With Difficult People AND Ourselves 00:08:00 Powerful Insights and Strategies 00:16:00 Problem Solving! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 2)! Specific Techniques For Handling Difficult People 00:13:00 Problem Solving (Part 3)! Specific Techniques For Handling Difficult People 00:14:00 Final TIPS and Recommendations! 00:10:00 BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! 00:10:00 Mock Exam Mock Exam - Conflict Resolution Training 00:20:00 Final Exam Final Exam - Conflict Resolution Training 00:20:00

DESCRIPTION Conflict is a serious disagreement or argument that often takes place in the workplace. It's something that harms relationships and can cause serious damage to the organization. The course starts off with the introduction of conflict management and different types of conflict that can occur in your work as well as personal life. Conflict Resolution Course is designed to identify the reasons why conflict can arise, the positive and negative outcomes of conflict and find a solution to eliminate it. You will also learn about multiple conflict-handling styles and techniques. Following that, you will get plenty of tips for dealing with difficult people. You will learn the necessary skills, knowledge, and information for getting along in the workplace. Last but not least, you will learn how to manage anger and violence in the workplace. Not only that but you will also learn about negotiation strategies and ways to avoid common mistakes in negotiation. This course is a complete package for you. So enroll now and get benefit from this course. LEARNING OUTCOMES * Figure out the way your individual outlook, as well as actions, have an influence on others * Unveil new and proficient methodologies so as to handle tough people * Gain a number of techniques to manage and tame your anger * Develop coping strategies for dealing with difficult people and difficult situations. * Improvise managing plans to cope with the tough community as well as complicated circumstances * What conflict is and how it can escalate. * The types of conflict and the stages of the conflict. * The five most common conflict resolution styles and when to use them. * How to increase positive information flow through non-verbal and verbal communication skills. * Effective techniques for intervention strategies. * Ways to manage conflicts to enhance productivity and performance. * Describe what workplace violence is * Identify some warning signs of violence * Apply the cycle of anger * Understand Albert Bandura's behavior wheel and how it applies to anger * Develop a seven-step process for managing your anger and others' anger * Apply better communication and problem-solving skills, which will reduce frustration and anger * Develop some other ways of managing anger, including coping thoughts and relaxation techniques * Use the nine components of an organizational approach to managing anger, including risk assessment processes * Respond if a violent incident occurs in the workplace on an individual and organizational lev ASSESSMENT * At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. * Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. CERTIFICATION * After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. * Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. WHO IS THIS COURSE FOR? Conflict Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. REQUIREMENTS Our Conflict Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. CAREER PATH After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module : 1 Course Overview 00:15:00 Conflict as Communication 00:30:00 Benefits of Confrontation 00:16:00 Preventing Problem 00:15:00 Getting Focused 00:27:00 Managing Anger 00:30:00 Dealing with Problems 00:15:00 The Three-Step Conflict Resolution Model 00:15:00 Why Don't People Do What They Are Supposed To? 00:15:00 De-Stress Options to Use When Things Get Ugly 00:30:00 Changing Yourself 00:30:00 Module : 2 Course Overview 00:15:00 Defining Conflict 00:15:00 Types of Conflict 00:15:00 Open Conflict vs. Hidden Conflict 00:15:00 Spontaneous and Reflective Behavior 00:15:00 The Johari Window 00:15:00 Stages of Conflict 01:00:00 Conflict Resolution Style Questionnaire 00:15:00 The Role of Communication in Conflict Resolution 00:30:00 Active Listening Skills 00:15:00 Paraphrasing Skills 00:15:00 Powerful Questions 00:15:00 Body Language 00:15:00 The Conflict/Opportunity Test 00:15:00 Conflict and Its Resolution 00:30:00 Helping Others Through Conflict 00:45:00 Module : 3 Course Overview 00:15:00 What is Workplace Violence? 00:15:00 Understanding the Behavior Wheel 00:15:00 The Anger Management Process 00:30:00 Communicating Better 00:15:00 Basic Problem Solving Tools 01:00:00 Other Ways of Managing Anger 00:15:00 A Systems Approach 00:15:00 Developing a Policy and Program 00:15:00 Risk Assessment 00:30:00 Hiring Practices 00:15:00 Workplace Practices and Procedures 00:15:00 Security Systems and Personnel 00:15:00 Training Programs 00:15:00 Developing Emergency Response Plans 00:15:00 Program Review 00:15:00 The Immediate Response 00:15:00 Consulting with the Experts 00:15:00 Gathering Additional Information 00:15:00 Re-Evaluating Information 00:15:00 Communicating Incidents and Threats 00:15:00 Interviewing Employees 00:15:00 Risk Level Analysis 00:15:00 Reviewing the Options 00:15:00 Analyzing the Impact 00:15:00 Process Application 00:15:00 Mock Exam Mock Exam - Conflict Resolution Course 00:20:00 Final Exam Final Exam - Conflict Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00