1700 Environmental courses

MJ Electrical Training offers a one-day online course for a Health & Safety Exemption, which can be used when applying for an ECS Labourers card. ECS (Electrotechnical Certification Scheme) is a card scheme for electrotechnical operatives in the UK. The ECS Labourer card is designed for those working in a supporting role within the electrotechnical industry.

DGSA training

This two-day Site supervision safety training scheme (SSSTS) course is designed for those who have, or are about to acquire, supervisory responsibilities. The course covers all relevant legislation and other aspects which affect safe working in the building, construction and civil engineering industries. It is delivered interactively including group and individual activities.  It highlights the need for risk assessment in the workplace, the implementation of the necessary control measures, and adequate communication to sustain a health and safety culture among the workforce. The Aim of the course is to help site supervisors to supervise health and safety on site in accordance with current legal provisions and within the context of their role.  They should develop an understanding of responsibility and accountability for site health, safety and welfare of workers on site and be able to recognise that a safe site is efficient, economical, productive and environmentally friendly. At the start of each course, delegates will be provided with their own copy of the mandatory publications: (Construction site supervision and Toolbox talks) The course is broken down into 5 learning areas Legal and management Health and welfare General safety High risk activities Environment

COURSES EVERY WEEK THROUGHOUT EVERY YEAR -------------------------------------------------------------------------------- COURSE OVERVIEW. DURATION: 4 DAY (09:00 - 18:00) COST: £1500 PER PERSON LOCATION: HAMPSHIRE THIS 4 DAY HEFAT COURSE IS WITHOUT DOUBT THE HIGHEST LEVEL OF HOSTILE ENVIRONMENT TRAINING AVAILABLE Hostile Environment First Aid Training (HEFAT) has been designed for those operating or working in hostile or elevated risk environments who require an advanced level of medical training. The skills taught on the HEAT course are taken to the next level by training delegates how to deal with more complex levels of medical conditions and trauma first aid training coupled with practical training in the use of advanced medical equipment and techniques. In line with all of our benchmark courses HEFAT ensures that travellers from all backgrounds are prepared for the widest possible threat levels across the widest field of environments and situations. Delegates leave aware of potential risks and confident that they have the skills and knowledge to deal with immediate and developing situations. No previous training or qualifications are required to attend this course. Unsure if this is the right course for you? Get in touch with our team to help you choose the best course for your needs. -------------------------------------------------------------------------------- COURSE ELEMENTS. * THREAT RISK ASSESSMENT AND MITIGATION * ADVANCED TRAUMA AND FIRST AID TRAINING * KIDNAP AND HOSTAGE * VEHICLE SAFETY AND SECURITY * POST TRAUMATIC AND ENVIRONMENTAL STRESS * LANDMINE AND IED’S * NAVIGATION TECHNIQUES * WEAPON FAMILIARISATION * CONFLICT MANAGEMENT * RADIO AND VOICE COMMUNICATION

COURSE INFORMATION Join us for a two-day immersive course crafted to equip participants with an in-depth understanding of remote audit methodologies. Delve into the nuances between remote and face-to-face audits, dissecting their respective strengths and limitations. Through practical scenarios tailored for remote audit conduct, this course stands as an essential counterpart to our on-site audits course The Auditing Course. WHO SHOULD ATTEND: Applicable across various domains of regulated research and development, this course proves invaluable in contexts requiring a quality system for audit. Participants with firsthand audit experience stand to gain the most benefit from this programme. EXPANDING ON PREVIOUS LEARNING: This course extends its relevance to all forms of audits and further amplifies concepts explored in RQA's suite of research quality assurance courses, including: 'Research Quality Assurance for Good Laboratory Practice,' 'Good Clinical Practice Auditing – Principles and Practice,' and 'Good Manufacturing Practice for Investigational Medicinal Products.' BENEFITS INCLUDE IMPROVED: * Understand the processes of planning, conducting, reporting and follow-up of audits * Recognising the importance of personal approach in developing positive audit outcomes * Ability to analyse evidence and present logical audit findings * Appreciate the importance of audit in continuing improvement. THIS COURSE IS STRUCTURED TO ENCOURAGE DELEGATES TO: * Discuss and develop ideas * Solve problems * Exchange information. -------------------------------------------------------------------------------- TUTORS Tutors will be comprised of (click the photos for biographies): ANDREW WADDELL Founder Director, Tower Mains Ltd ROSEMARY ICHABA Senior QA Associate, Tower Mains Ltd CATE OVINGTON Director, The Knowlogy Group Ltd JEAN MCWILLIAM Associate Director, Alexion -------------------------------------------------------------------------------- PROGRAMME Please note timings may be subject to alteration. DAY 1 09:00 COURSE REGISTRATION 09:15 WELCOME AND INTRODUCTIONS 09:35 INTRODUCTION TO AUDITS Delegates explore the range of audits which they have experienced, define the purpose of each audit type and establish which of those audits are performed to meet regulatory requirements. 10:05 INTRODUCTION TO REMOTE AUDITS Presentation to introduce the major differences between face-to-face audits and remote audits. The major elements of audits will be examined to determine where there may be differences. 10:30 BREAK 10:45 WORKSHOP 1 - REMOTE AUDITS This workshop will examine participants experience or understanding of the differences between face-to-face and remote audits. 11:15 WORKSHOP 1 - FEEDBACK 11:35 AUDIT PREPARATION The essential steps in preparation for audits will be discussed with emphasis on remote audits. 12:05 WORKSHOP 2 - REMOTE AUDIT PREPARATION Factors relating to the preparation for remote audits will be considered in discussion groups. 12:35 WORKSHOP 2 - FEEDBACK 12:50 LUNCH 13:30 AUDIT LOGISTICS Preparation for the audit includes many arrangements other than the audit content. 14:00 WORKSHOP 3 - AUDIT LOGISTICS Delegates will discuss some of the issues that may occur during the set up and conduct of remote audits and how to resolve them. 14:30 WORKSHOP 3 - FEEDBACK 14:45 BREAK 15:00 THE OPENING MEETING Presentation regarding the importance and content of the opening meeting. 15:20 WORKSHOP 4 - OPENING MEETING Delegates will consider the practicalities of arranging and conducting an opening meeting. 15:45 WORKSHOP 4 - FEEDBACK 16:10 AUDIT CONDUCT TOOLS Practical advice on preparation of some of the tools that will be valuable in the conduct of audits. 16:40 QUESTIONS AND ANSWERS An overview of the first day and a chance to ask questions 17:00 CLOSE OF DAY DAY 2 09:00 REFLECTIONS ON DAY 1 Recap on the topics covered and a chance for delegates to raise points. 09:15 GATHERING EVIDENCE Presentation on challenges of gathering evidence and conducting interviews during remote audits. 09:45 WORKSHOP 5 - REMOTE INTERVIEWS Scenarios of different remote interviews will be played and delegates assess the strengths and weaknesses of each approach. 10:15 BREAK 10:30 CREATING AUDIT FINDINGS Ideas regarding how to create good audit findings will be discussed during this short presentation. 10:50 WORKSHOP 6 - CREATING AUDIT FINDINGS Delegates will be provided with examples of evidence from an audit. They will discuss these and create their audit findings for presentation at the closing meeting. 11:35 THE CLOSING MEETING The content and conduct of the closing meeting will be discussed. 11:55 WORKSHOP 7(A) - PREPARING FOR THE CLOSING MEETING The findings from workshop 6 will be reviewed and a Lead Auditor selected to provide feedback in workshop 7(b) 12:15 WORKSHOP 7(B) - THE CLOSING MEETING The Lead Auditor from each group will hold a meeting to present the results (role play). 12:45 LUNCH 13:30 THE AUDIT REPORT This presentation will cover not only the essential contents of the audit report but also how to write the report in a manner that will generate the most positive reaction. 14:00 WORKSHOP 8 - THE AUDIT REPORT Delegates will be provided with an audit report from an audit conducted remotely and will conduct a peer review of the report in their breakout groups. 15:00 WORKSHOP 8 - FEEDBACK 15:20 BREAK 15:35 AUDIT CLOSURE Presentation on how to conclude the audit with reference to post-audit activities. 15:55 OPEN FORUM 16:30 CLOSE OF COURSE -------------------------------------------------------------------------------- EXTRA INFORMATION COURSE MATERIAL This course will be run completely online. You will receive an email with a link to our online system, which will house your licensed course materials and access to the remote event. Please note this course will run in UK timezone. THE ADVANTAGES OF THIS INCLUDE: * Ability for delegates to keep material on a mobile device * Ability to review material at any time pre and post course * Environmental benefits – less paper being used per course Access to an online course group to enhance networking You will need a stable internet connection, a microphone and a webcam.  

LOOKING FOR: ADULT FICTION, NON-FICTION Florence has been at A M Heath for five years and represents a range of commercial fiction and non-fiction. The authors she represents include Jaspreet Kaur, Salma El-Wardany, Rachel Thompson, Annie Lord, Angelica Malin and Phil Ellis. Their books range from the heart-breaking and profound to the inspirational, funny and wise, with almost everything in between. She’s keen to find non-fiction and fiction writers who speak to a millennial and younger audience, be that a journalist who is looking to expand an idea, a screenwriter who is looking to try their hand at fiction or perhaps an activist with a social media platform.  She’s actively looking for writers who are under-represented in the publishing world, through non-traditional channels, as well as her submissions, and is interested in environmental and social issues. For fiction, she always loves comforting, funny and warm reads, as well as gripping page-turners. She’d love to see any of the above but her favourite thing is to escape with a story she can’t put down. If you think your book fits with that, then do send it to her.  In fiction, books that have really left Florence wanting one more chapter include Marian Keyes’s character, Rachel, from Rachel’s Holiday gifted Florence with a compassion for addiction that only the most skilled of writers can conjure. Florence finds Catherine Newman to be a genuis for making hospice care so funny in We All Want Impossible Things. Smart page turners such as Anatomy of a Scandal, Such a Fun Age and Tomorrow, and Tomorrow, and Tomorrow wowed Florence with clever, gripping prose and complicated, flawed characters she hadn't met before. She also loves older classics like the Cazalet Chronicles and Georgette Heyer’s Regency novels – comforting, funny and warm reads will always her cup of tea. Florence does not wish to receive, YA, Fantasy or Sci-fi.  Florence would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document.  (In addition to the paid sessions, Florence is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk [agent121@iaminprint.co.uk] to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Friday 31 May 2024

The WSET Level 2 Award in Wines has full accreditation from OfQual as a Level 2 Vocational Qualification. Through a combination of tasting and theory you will explore the factors that impact the style and quality of wine and learn how to describe wines with confidence. Course Schedule: The 8 x 2-hour online sessions on -  What the course covers * Wine tasting: You will learn how to taste and describe wines using the WSET Systematic Approach to Tasting (SAT) * Food and wine pairing: You will learn the principles of food and wine pairing * Wine service and storage: You will learn the correct way to store and serve wine and how to recognise common faults found in wine * Labelling: You will learn how to decode and understand wine labels * Factors influencing the style of wine: You will explore how environmental factors, grape-growing, vineyard and maturation options influence the style and quality of the wines made all over the world * Grape varieties: You'll learn about the styles of wines produced by the key international red and white grape varieties (Chardonnay, Pinot Grigio, Sauvignon Blanc, Riesling, Cabernet Sauvignon, Pinot Noir, Merlot and Syrah/Shiraz) as well as the styles of wines made with 22 regionally important grape varieties grown in 70 wine regions (GI's) around the world * Sparkling and Fortified wines: You will be taught how grape varieties and winemaking processes influence the style of wines in these two key wine categories. No prior wine knowledge is required however the course builds upon the WSET Level 1 Award in Wines [https://www.localwineschool.com/manchester/events/professional-courses/wset-courses/wset-course-level-1-online/] course. It is not essential to complete Level 1 to join the Level 2 course but if you are a complete begineer you may wish to consider this option. We recommend you read the course specification document HERE [https://www.wsetglobal.com/media/11718/wset_l2wines_specification_en_jun2022_issue11.pdf] for full details of the content, structure and assesment criteria. Any questions please get in touch [https://www.localwineschool.com/manchester/contact/]. Course delivery * The Level 2 Award in Wines online course covers the same syllabus as the classroom course and is delivered in LIVE interactive online lessons by one of our certified wine educators * This course includes 16 hours online tuition in 8 x 2hr sessions and we recommend a minimum of 12 hours additional study * Your tutor will give you a guided tasting of 12 wines on this course (for details of how to order the wines see below) * You will receive access to practice multiple-choice revision questions specific to this course - FREE OF CHARGE Please note a reliable broadband connection is essential for the completion of this online course as are basic computer skills. Examination To obtain the WSET Level 2 Award in Wines Qualification, you will need to successfully pass the exam. The exam is made up of 50 multiple-choice questions to be completed in 1 hour. A mark of 55% is required to pass the exam. The exam is taken online via a Remote Invigilation [https://www.youtube.com/watch?v=DarWJz6dUbU] service giving you the flexibility to take the exam at a time and date of your choice. More details will be sent upon registration. Please ensure you read the information HERE [https://www.wsetglobal.com/wset-remote-invigilation-essential-guidance/?dm_i=5G5C,KRHB,4A50QU,2G285,1] if you wish to take the exam online.  Whats included * All WSET course materials posted to you at no extra charge including: Looking Behind the Label course manual, Study Guide, specification and SAT Tasting Card * LIVE virtual interactive sessions taught by a Local Wine School WSET Certified Tutor * Exclusive access to practice multiple choice questions provided FREE OF CHARGE * WSET exam fee  * Remote Invigilation service  * Internationally recognised WSET qualification, certificate and pin for those who pass the exam * VAT at 20%  (VAT receipt can be provided on request) Course Wines It is recommended that at least 12 wines are tasted as part of this course, although this is optional and the cost of wines is not included in the course fee above. Our wine experts have specially selected wines for this course designed to demonstrate specific learning outcomes. We have negotiated a discounted price only available to our online students. Details of how to order your case of wines will be provided when you book your place. The cost is approx £150 including VAT and delivery.  Wine preservation advice is give so that after each tasting exercise you can reseal and return to the wines over the coming days.   Special Educational Needs Please make the school aware if you have a condition which may mean that you will qualify for additional help during the exam such as dyslexia. Important dates Registration deadline: please book at least 5 days before the start of the course, to allow time to send materials and order the tasting wines.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is any IT, facilities or data centre professional who works in and around the data centre and has the responsibility to achieve and improve efficiency and environmental sustainability, whilst maintaining the availability and manageability of the data centre. Overview After completion of the course the participant will be able to: Understand the impact of data centres on the environment Describe the various environmental/energy management standards Understand the purpose and goals of the legally binding international treaties on climate change Implement various sustainable performance metrics and how to use them in the data centre environment Manage data centre environmental sustainability using international standards Set up the measurement, monitoring and reporting of energy usage Use power efficiency indicators in a variety of data centre designs Use best practices for energy savings in the electrical infrastructure and in the mechanical (cooling) infrastructure Use best practices for energy savings for the ICT equipment and data storage Understand the importance of water management and waste management Understand the different ways to use sustainable energy in the data centre Get practical tips and innovative ideas to make a data centre more sustainable The CDESS© course is aimed at providing knowledge of the standards and guidelines related to environmental sustainability, and how to move your data centre (existing or new) to a more environmentally sustainable design and operations. IMPACT OF DATA CENTRES ON THE ENVIRONMENT * Predictions in 2010 * Current situation * Outlook and commitments WHAT IS ENVIRONMENTAL SUSTAINABILITY * The importance of sustainability * Senior management commitment * Environmental sustainability framework * Sustainability policies * Performance standards and metrics * Information policies * Transparency * Awareness * Service charging models ENVIRONMENTAL MANAGEMENT * Environmental sustainability framework (ISO 14001) * Standards and guidelines ? ISO 50001 / ISO 30134 * Measurement and categories * Baselining * Trend analysis * Reporting POWER EFFIðCIENCY INDICATORS * Various eðfficiency indicators * Power Usage Effectiveness (PUE) * PUE measurement levels * Factors affecting PUE * Measurement points and intervals * PUE in mixed source environments * Measuring PUE in a mixed-use building * PUE reporting * Impact of PUE after optimising IT load ELECTRICAL ENERGY SAVINGS (ELECTRICAL) * Identifying the starting point for saving energy * Sizing of power * DC power * Generators * UPS systems * Power Factor (PF) * Energy savings on lighting ELECTRICAL ENERGY SAVINGS (MECHANICAL) * Energy savings on the cooling infrastructure * Temperature and humidity setpoints * Various energy eðcient cooling technologies * Energy savings on the airflow * Liquid cooling * Energy reusage * PUE, ERE/ERF and Control Volume ELECTRICAL ENERGY SAVINGS (ICT) * Procurement * IT equipment energy eðfficiency * ITEEsv, SMPE, SMPO * IT equipment utilisation * Server virtualisation * Open compute project ELECTRICAL ENERGY SAVINGS (DATA STORAGE) * Data management * Data storage management * Data storage equipment effiðciency WATER MANAGEMENT * Water Usage Effectiveness (WUE) * Improving WUE * Water usage at the power generation source * Energy Water Intensity Factor (EWIF) WASTE MANAGEMENT * Waste management policies * Life-cycle assessment (Cradle to the grave) * 3 R?s for waste management * Reduce * Reuse * Second-hand market * Recycle SUSTAINABLE ENERGY USAGE * Sustainable energy sources * Power purchase agreements * Energy attribute certificates * Renewable Energy Factor (REF) * Matching renewable energy supply and demand * Sustainable energy storage * Carbon trading AUTOMATED ENVIRONMENTAL MANAGEMENT SYSTEMS * Use of AI and machine learning * Load migration * Data Centre Infrastructure Management (DCIM) solutions

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. COMMUNICATION BASICS * Effective communication * Organizational management * Organization types and characteristics * Communication flow 2. LEADERSHIP AND MOTIVATION * Communication and leadership * Communication and motivation 3. RELATIONAL CONTEXT AND ORGANIZATIONS * Relational context * Relationships and organizations 4. TECHNOLOGY IN THE WORKPLACE * Workplace technology * Impact of technology * Technology guidelines 5. CONTEXT, STRESS, AND MANAGERIAL TOOLS * Environmental context * Stress and communication 6. INNOVATION AND CHANGE * Aspects of innovation * Aspects of change 7. POWER, POLITICS, AND DIVERSITY * Power and communication * Diversity and communication * Empowerment and communication ADDITIONAL COURSE DETAILS: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is targeted to those seeking A+ Certification and anyone in these roles: IT Support Specialist Helpdesk Technician Field Technician Tier I Support Specialist Desktop Support Specialist Associate Network Engineer Systems Support Technician Junior Systems Administrator Overview At completion of this course, you will be able to: Install and configure end-user devices and software Address connectivity problems Perform basic cybersecurity mitigations Troubleshoot common problems to diagnose and resolve issues Demonstrate basic knowledge of scripting, the cloud, and virtualization CompTIA A+ certified professionals are proven problem solvers. They support today?s core technologies from security to networking to virtualization and more. CompTIA A+ is the industry standard for launching IT careers into today?s digital world. This course, prepares you for the CompTIA A+ Certification exams 220-1101 and 220-1102. LESSON 1: INSTALLING MOTHERBOARDS AND CONNECTORS * Topic 1A: Explain Cable Types and Connectors * Topic 1B: Install and Configure Motherboards * Topic 1C: Explain Legacy Cable Types LESSON 2: INSTALLING SYSTEM DEVICES * Topic 2A: Install and Configure Power Supplies and Cooling * Topic 2B: Select and Install Storage Devices * Topic 2C: Install and Configure System Memory * Topic 2D: Install and Configure CPUs LESSON 3: TROUBLESHOOTING PC HARDWARE * Topic 3A: Apply Troubleshooting Methodology * Topic 3B: Configure BIOS/UEFI * Topic 3C: Troubleshoot Power and Disk Issues * Topic 3D: Troubleshoot System and Display Issues LESSON 4: COMPARING LOCAL NETWORKING HARDWARE * Topic 4A: Compare Network Types * Topic 4B: Compare Networking Hardware * Topic 4C: Explain Network Cable Types * Topic 4D: Compare Wireless Networking Types LESSON 5: CONFIGURING NETWORK ADDRESSING AND INTERNET CONNECTIONS * Topic 5A: Compare Internet Connection Types * Topic 5B: Use Basic TCP/IP Concepts * Topic 5C: Compare Protocols and Ports * Topic 5D: Compare Network Configuration Concepts LESSON 6: SUPPORTING NETWORK SERVICES * Topic 6A: Summarize Services Provided by Networked Hosts * Topic 6B: Compare Internet and Embedded Appliances * Topic 6C: Troubleshoot Networks LESSON 7: SUMMARIZING VIRTUALIZATION AND CLOUD CONCEPTS * Topic 7A: Summarize Client-Side Virtualization * Topic 7B: Summarize Cloud Concepts LESSON 8: SUPPORTING MOBILE DEVICES * Topic 8A: Set Up Mobile Devices and Peripherals * Topic 8B: Configure Mobile Device Apps * Topic 8C: Install and Configure Laptop Hardware * Topic 8D: Troubleshoot Mobile Device Issues LESSON 9: SUPPORTING PRINT DEVICES * Topic 9A: Deploy Printer and Multifunction Devices * Topic 9B: Replace Print Device Consumables * Topic 9C: Troubleshoot Print Device Issues LESSON 10: CONFIGURING WINDOWS * Topic 10A: Configure Windows User Settings * Topic 10B: Configure Windows System Settings LESSON 11: MANAGING WINDOWS * Topic 11A: Use Management Consoles * Topic 11B: Use Performance and Troubleshooting Tools * Topic 11C: Use Command-line Tools LESSON 12: IDENTIFYING OS TYPES AND FEATURES * Topic 12A: Explain OS Types * Topic 12B: Compare Windows Editions LESSON 13: SUPPORTING WINDOWS * Topic 13A: Perform OS Installations and Upgrades * Topic 13B: Install and Configure Applications * Topic 13C: Troubleshoot Windows OS Problems LESSON 14: MANAGING WINDOWS NETWORKING * Topic 14A: Manage Windows Networking * Topic 14B: Troubleshoot Windows Networking * Topic 14C: Configure Windows Security Settings * Topic 14D: Manage Windows Shares LESSON 15: MANAGING LINUX AND MACOS * Topic 15A: Identify Features of Linux * Topic 15B: Identify Features of macOS LESSON 16: CONFIGURING SOHO NETWORK SECURITY * Topic 16A: Explain Attacks, Threats, and Vulnerabilities * Topic 16B: Compare Wireless Security Protocols * Topic 16C: Configure SOHO Router Security * Topic 16D: Summarize Security Measures LESSON 17: MANAGING SECURITY SETTINGS * Topic 17A: Configure Workstation Security * Topic 17B: Configure Browser Security * Topic 17C: Troubleshoot Workstation Security Issues LESSON 18: SUPPORTING MOBILE SOFTWARE * Topic 18A: Configure Mobile OS Security * Topic 18B: Troubleshoot Mobile OS and App Software * Topic 18C: Troubleshoot Mobile OS and App Security LESSON 19: USING SUPPORT AND SCRIPTING TOOLS * Topic 19A: Use Remote Access Technologies * Topic 19B: Implement Backup and Recovery * Topic 19C: Explain Data Handling Best Practices * Topic 19D: Identify Basics of Scripting LESSON 20: IMPLEMENTING OPERATIONAL PROCEDURES * Topic 20A: Implement Best Practice Documentation * Topic 20B: Use Proper Communication Techniques * Topic 20C: Use Common Safety and Environmental Procedures