Duration
1 Days
6 CPD hours
This course is intended for
This course is intended for any business professional who encounters conflict in
the workplace.
Overview
Recognize the impact of conflict in the workplace by identifying your personal
reaction and developing a healthy attitude toward conflict. Analyze conflict by
assessing the situation and identifying the source of the conflict. Utilize
effective communication techniques to manage conflict in a proactive manner.
Resolve conflict by evaluating approaches, and determining and implementing an
action plan with the best solution.
An organization improves its likelihood of success by effectively managing
conflict. As a leader within your organization, you share in that
responsibility. This course will help you cultivate the skills necessary to help
manage conflict and ultimately to decrease the presence of conflict in the
workplace.
Private classes on this topic are available. We can address your organization?s
issues, time constraints, and save you money, too. Contact us to find out how.
1. RECOGNIZING THE IMPACT OF CONFLICT
* Identify Your Personal Reaction to Conflict
* Develop a Healthy Attitude Toward Conflict
2. ANALYZING CONFLICT
* Assess the Situation
* Identify the Source of the Conflict
3. DEALING WITH CONFLICT
* Listen Actively
* Communicate Effectively
* Respond to Negative Tactics
* Avoid Conflict Escalation
4. RESOLVING CONFLICT
* Evaluate Approaches to Conflict Resolution
* Determine the Best Solution
* Implement an Action Plan
ADDITIONAL COURSE DETAILS:
Nexus Humans Managing Conflict (Second Edition) training program is a workshop
that presents an invigorating mix of sessions, lessons, and masterclasses
meticulously crafted to propel your learning expedition forward.
This immersive bootcamp-style experience boasts interactive lectures, hands-on
labs, and collaborative hackathons, all strategically designed to fortify
fundamental concepts.
Guided by seasoned coaches, each session offers priceless insights and practical
skills crucial for honing your expertise. Whether you're stepping into the realm
of professional skills or a seasoned professional, this comprehensive course
ensures you're equipped with the knowledge and prowess necessary for success.
While we feel this is the best course for the Managing Conflict (Second Edition)
course and one of our Top 10 we encourage you to read the course outline to make
sure it is the right content for you.
Additionally, private sessions, closed classes or dedicated events are available
both live online and at our training centres in Dublin and London, as well as at
your offices anywhere in the UK, Ireland or across EMEA.